MAIF Insures Member Satisfaction and Partner Channel Performance New architecture allows faster time to market and a great user experience CHALLENGE “Insurance is a highly competitive market, and digitalization is having a big impact,” says Benoit Louis, middleware consulting and support manager. “Our members use a lot of channels, and they expect to have their needs met quickly. MAIF’s overarching business goals were to continue the excellent relationship we have with members and to strengthen the growth of our subsidiaries and affiliates. We needed to improve performance across all channels. “The challenge was all the isolated applications and information in our systems. If we didn’t resolve these issues, we would not have been able to meet member needs. We would have less robus

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