acquia.com LV=’s former knowledge base prevented its call centre team from sharing information effectively. With the support of Acquia, LV= created Resolv=, which is a collaborative online knowledge base for general insurance (GI) enquiries. The award winning Drupal-based solution enables LV= to answer customer queries faster and with greater accuracy. The Problem More than 2,500 LV= customer service professionals across 17 UK sites take cal

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