1 S Global Outsourcing Services LUXURY AUTOMOTIVE SPARE PARTS DEALER INSTILLS EXCELLENCE THROUGH INBOUND CALL CENTER THE CLIENT An international supplier of luxury car parts and accessories. REQUIREMENT An inbound call center which was consistent with the overall tone and positioning of the organization. OUTCOME Greater customer satisfaction 45% cost reduction 99% order accuracy Decreased call wait time S CASE STUDY2 OUR PROFESSIONAL CALL CENTER EXECUTIVES CREATED A BETTER WAY FOR CONSUMERS TO INTERACT THE INVENSIS SOLUTION Being a parts provider for luxury cars, we understood that it was necessary for all aspects of the client’s business to instill a feeling of quality and class. To assure the best possible service to cater to our client’s needs, we worked with them while a

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