SIMPLE. PERSONAL. POWERFUL. Lutheran Social Services of Wisconsin and Upper Michigan, Inc. (LSS) offers over 250 programs in 115 communities throughout Wisconsin and Upper Michigan. The organization, which is affiliated with Evangelical Lutheran Church in America, welcomes and serves over 100,000 people of all faiths each year. Challenges Inefficient billing and paper-based claims processes LSS did not have a centralized data repository and each of the agency’s regional offices had its own billing processes and records systems. Copy machines and typewriters were used to manually create thousands of paper claims each month from service records. This duplicate data entry often resulted in errors and double documentation. Once claims were submitted, Medicaid often took four to s

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