Lumexa Imaging implemented Five9 AI to resolve call misrouting, long wait times, and missed revenue opportunities across its multi-state imaging centers. By replacing a complex IVR with intelligent routing and AI agents, Lumexa reduced misrouted calls, lowered abandonment rates, and improved authentication. Integration with Salesforce and outbound dialers enabled scalable appointment scheduling and proactive outreach. The organization unlocked $4M in new revenue, saved $400K in labor costs, and achieved ROI within months. Five9 helped Lumexa balance speed, accuracy, and patient experience while scaling operations efficiently.

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