©2020 LogMeIn, Inc. All rights reserved. 04.16.20/PDF/LMI1157 Lucid Software was born from a desire to simplify. They were founded in 2008 with the goal of providing businesses with small operating budgets a process-mapping tool that was affordable and offered collaboration and version control features. Challenge With high customer demand and rapid company growth from early on, keeping up with success was an ongoing challenge for Lucid Software. They also found themselves running to answer their phones. As a company that wanted to match the quality of their product with the quality of their customer service, Lucid Software knew they needed to stop running to the phone and instead, find a communications tool that was as dynamic as they were. Spencer Mann, Director of Customer Ins

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