Challenge DALIM SOFTWARE employees are based around the world, in Europe, Brazil, USA and UK, with customers across Asia, Europe, South Africa, North and South America. Communicating effectively across all of these groups in different time zones is a challenge. The company had been using a PBX VoIP phone system for around 20 years, which had become limited for a company otherwise accustomed to going the extra mile for its end users with its own ES software suite. Vincent Demange, Chief Information Officer at DALIM SOFTWARE, says: “We had been looking for a replacement phone system for a number of years. A cloud-based solution was high on our list of priorities, and we had looked at several well-known providers, none of which satisfied our requirements.” Founded in 1985, DALIM S

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