Case Study

LTIMindtree Achieves a Double-Digit Performance Improvement Using SigOpt for AI Model Tuning

LTIMindtree Achieves a Double-Digit Performance Improvement Using SigOpt for AI Model Tuning

Pages 9 Pages

LTIMindtree used the SigOpt Intelligent Experimentation Platform to fine-tune AI models for call summarization in telecom contact centers. By automating hyperparameter optimization and leveraging SigOpt’s multimetric features, LTIMindtree reduced inference time by up to 63% and improved summarization accuracy. This cut chatbot response time from 16.75 to 6.86 seconds and enhanced agent productivity. The platform also enabled better model selection and operational efficiency, leading LTIMindtree to offer AI model tuning as a product for contact centers.

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