Looking after the pennies Home shopping giant Freemans Grattan Holdings is reducing the number of missed payments by up to 25% a year thanks to VoiceSage, by introducing interactive customer communications. Freemans Grattan Holdings (FGH), based in Bradford, West Yorkshire, is a large home shopping and e-commerce retailer owned by Otto Group. It employs over 600 people in the UK where its well-known fashion brands include Freemans, Grat

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