Successful outsourcing is about looking after people
Successful outsourcing is about looking after people
2 PagesPeople: the most vital asset People issues were top of the agenda when South Tyneside Council chose BT as its strategic partner. The resulting 10-year contract saw the creation of a new wholly owned BT subsidiary – BT South Tyneside Limited – along with a commitment from BT to invest around £23 million in service transformation and business process improvement over the lifetime of the contract. The venture saw some 450 council workers tr
