CASE STUDY LONE STAR CREDIT UNION TRANSFORMS ITS OPERATION WITH KEYSTONE PROCESSING, POWERED BY WRG SERVICE BUREAU BACKGROUND Lone Star Credit Union, based in Dallas, TX, has $119 million in assets, serving over 11,000 members. Founded in 1967, the credit union has three branches and approximately 40 employees. CHALLENGES Member Service: Front line and back office staff were unable to view the entire member relationship within one screen, impacting member service and efficiency. Staff Demands: Lone Star CU’s IT department was overwhelmed dealing with keeping its technology infrastructure up-to-date with regular maintenance, hardware upkeep, and disaster recovery requirements. Service Growth: Lone Star needed the right platform to offer new services such as mobile banking, relation

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