Introduction London Scottish Mortgages is a well-established provider of residential and commercial mortgages in the UK, with head offices located in Manchester. The business specialises in financing the purchase of non- standard properties and arranging mortgages for people with difficulty in raising finance. The Challenge London Scottish Mortgages has over 5,000 clients and generates a lot of mail, mainly transactional mailings such as mortgage statements, as well as general customer communications. Previously, the business had been relying on a large print production facility in Salford to implement its bulk mailings. However, at a cost of 50 pence per letter, using the facility was expensive and inefficient. It was unreliable, too, with the perceived ‘low priority’ nature of London Sc

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