London-based IT Services Provider Improves Response Times by 64% with ConnectWise PSAConnectWise, LabTech, and Quosal
London-based IT Services Provider Improves Response Times by 64% with ConnectWise PSAConnectWise, LabTech, and Quosal
3 PagesCompany: Netstar UK, Ltd. Services Offered: IT support and services, including network security and monitoring, proactive systems maintenance, VOIP and connectivity, help desk, backup and disaster recovery. Y ear Founded: 2002 Employees: 25 Website: www.Netstar.co.uk Address: 81 Oxford Street, London, W1D 2EU Challenge: To accommodate rapid growth, London- based Netstar needed to effectively manage every aspect of its IT services business using an integrated suite of highly scalable management applications. Solution: ConnectWise PSA, Quosal, and LabTech RMM Results: Netstar reduced response times to customer issues by 64%, noticed a 70% improvement in the speed of getting clients to approve quotes, and reduced the time spent on each PC under management by 27%. ConnectWise Ca
