Intradiem helps customer service call centers run more smoothly and effectively through technology called Contact Center Automation. More than 230,000 frontline workers use Intradiem’s solution every day at call centers for companies such as Aetna, Macy’s, and Citi. T oday, Intradiem manages several information security processes through the LogicGate platform, including ISO 27002 and SOC 2 controls, IT Security reviews of third parties, Business Continuity Planning, and Policy & Procedure Management complete with employee attestations. Each process helps Intradiem protect what’s most important: the trust and information of its clients. Before LogicGate, the company handled these operations the way a lot of companies do: manually through emails and spreadsheets. The methods wer

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