Automating customer surveys, financial reports and communications Derwent Living Case Study Company Details Derwent Living is a ‘profit for social purpose ’ organisation providing affordable housing to suit a range of lifestyles. It currently manages 25,000 properties across the UK including various social, commercial and student portfolios. The Challenge The Solution The Results ? Improve the collection of survey data ? Enhance billing management processes ? Automate resident communications ? Automate survey processes ? Dynamically inform employees of failed payments ? Automate resident communications ? Significant increase in survey response ? Improved financial management ? Resident involvement team growth Applications used ? Aareon QLx Platform & Capabilities U

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