LiNK is a shared service set up four years ago to help achieve cost savings and drive efficiencies within the revenue and benefits departments in the City of Lincoln Council and North Kesteven Council. The service is delivered collecti vely by 95 staff from both Councils and operates across two separate sites. LiNK are typically dealing with some 17,500 customers who are in receipt of benefits, processing over 38,605 changes in circumstances over the course of the year and are responsible for the collecti on and recovery of Council Tax from over 90,000 properti es. This also includes collecti on of Business Rates on behalf of West Lindsey Council as part of a shared services partnership. To ensure the successful streamlining of processes and procedures when administering benefits and col

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