case study Lennox Transforms Credit and Collections with Help of Dynamic Equifax Solution As a top global provider of HVAC and refrigeration systems, Lennox International serves dealers and distributors of all sizes, ranging from mom-and-pop shops to large commercial enterprises. It prides itself on being customer-centric, with a credit team that strives to say “yes.” However, in recent years its customers were hit hard by fallout from the 2007 recession. As its customers slipped into the red, credit approvals were declining, while payment delinquencies and collections were soaring. To reverse this trend and point Lennox in a more profitable direction, it needed a more creative, consistent and connected process for reviewing and approving customers and recovering debt. That’s w

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