www.tbmcg.com LeanSigma ® Transformation in the Service Sector “Those who say it cannot be done… should not interrupt the person doing it. That gives you a pretty good idea how our team feels about process improvement,” observes Jeff Ruiter, referring to the Chinese proverb posted on the door of the Kaizen/LeanSigma “war room” in EDS’ Des Moines distribution and fulfillment center. “We may run into a brick wall, but we’re always going t

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