CASE STUDIES Lean Healthcare: Utilization Review Problem Less than 100% of daily Utilization Reviews (UR's) are being submitted before 5pm each day. Solution The Lean team conducted a problem solving using the A3 as a guide to take a deep dive to understand the problem from all perspectives that affect the Utilization Review process. Using the PDCA methodology, there was a lot of analysis of data, front-line observation and information gathering. Many areas were identified for improvement based on the information gathered and performing a waste analysis on their process. Lean tools and philosophies, such as Standard Work, were used to eliminate those wastes and improve the ability to complete the daily requirement for UR's. Results Reduced morning set-up time by 50%, saving up to 1 hour pe

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