Integrated Care 24 (IC24), a key UK urgent healthcare provider, adopted the Cisco Webex Suite to support hybrid work during the COVID-19 pandemic. Faced with a 400% increase in service demand, IC24 ensured business continuity by enabling secure remote work for 600 staff, maintaining operations across its three call centers. Webex empowered real-time collaboration, virtual meetings, and clinician coordination, boosting customer satisfaction by 11%. With support from partner Tesrex, IC24 improved agility, enabled inclusive communication, and expanded its talent pool. Webex continues to drive innovation, supporting future goals like video consultations, automation, and AI-enhanced patient care.

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