The organization faced difficulty in managing a large volume of paper-based records and needed an enterprise-wide document management solution with built-in workflow capabilities. Also, ensuring that the records were available to multiple users across departments, zonal offices, and divisional offices, was a cumbersome task. There was a lack of personalized and targeted communications due to the absence of a centralized communication system. Furthermore, the organization realized the need to centralize the underwriting process and reduce the turnaround time for policy servicing and claims processing. Operational Bottlenecks Key Challenges ? Paper-based processes ? High rate of errors due to manual processes ? Longer review and approval cycle ? Absence of data archival ? N

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