DESIGN • TRANSFORM • RUN Consumer goods major boosts growth and reduces costs using Lean Digital SM Generatin G ConS uMer GooDS iMpa Ct Case Study Client US-based multinational confectionery, food, and beverage conglomerate industry Consumer packaged goods (CPG) Business need addressed • Revenue leakage stemming from low visibility into order fulfilment operations due to largely manual and adhoc processes • Overpayments as well as compliance issues due to siloed trade promotion operations • High cycle times and volume of errors introduced by manual activities in managing accounts receivable Genpact solution • A Lean Digital SM approach combining digital technologies, design thinking, and Lean management principles helped address the initial challenges, and subsequently d

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