A leading global railway operator modernized its fragmented digital systems by partnering with Thales to unify identity management across eight platforms using Thales CIAM. Previously, passengers faced multiple logins, hindering convenience and efficiency. The new centralized system enabled a single secure login, seamless migration of over 750,000 profiles, and scalability for future digital services. The solution improved customer experience, strengthened security, reduced administrative overhead, and allowed personalized travel insights. With Thales CIAM, the operator enhanced operational efficiency and customer satisfaction while ensuring compliance and long-term digital resilience.

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