TVM Insurance, a Dutch transport insurer, partnered with Thales to digitize its paper-based claims process using the OneWelcome Identity Platform. The goal was to simplify authentication for drivers and fleet managers while ensuring security and compliance. Thales’ Delegated User Management enabled seamless identity verification and user-friendly access across all stakeholders. Implemented in just three months, the solution achieved 95% data accuracy, higher customer satisfaction, and smoother operations. Operating fully in the cloud, it reduced IT workload and costs while providing real-time insights for accident prevention and risk management, positioning TVM for future digital innovation.

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