Case Study

Leading Global Credit Card Issuer

Leading Global Credit Card Issuer

Pages 3 Pages

1      Leading Global Credit Card Issuer Transforms Existing IVR with [24]7 Vivid Speech Customer Profile: This leading global credit card issuer has over 100 million cards issued, employs 63,500 people and plans to serve 10 million transactions in its first year. Challenge: The client launched its new charge verification and pay-by-phone services. Realizing that their members were increasingly using mobile services, the c

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