CUSTOMER REFERENCE “ Bringing the first new mainstream bank to the U.K. market in over a century has been quite the feat. During this process we’ve been delighted with Software AG’s support in building solid process management capabilities. They have helped us ensure that our clients’ data is safely and professionally managed.” — Samuel Jeyakumar, Head of Architecture | Metro Bank By founding a new mainstream bank just after the financial crisis, Metro Bank accomplished something no other retail bank has done in a long time. And it did it in spectacular fashion—growing to more than 1.6 million customers and 66 branches in just a few years. Metro Bank scaled these heights in such a short time by taking a laser- like focus on customer experience, for example, by opening on Sund

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