CUSTOMER REFERENCE “ Our client pulled off an amazing feat. It brought to market the first new mainstream bank in the U.K. in over a century. We are delighted to be supporting them in building solid process management capabilities and helping to ensure that the data of their clients is safely and professionally managed.” — Account Executive, Software AG By founding a new mainstream bank just after the financial crisis, this company accomplished something no other retail bank has done in a long time. And it did it in spectacular fashion—growing to more than 1.2 million customers and 55 branches in just a few years. The bank scaled these heights in such a short time by taking a laser-like focus on customer experience, for example, by opening on Sundays, launching its brick

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