Customer Spotlight Lawrence & Memorial selects the Dinex Smart•Therm System for Room Service Improves Press Ganey Scores to 97% I ncreasing patient satisfaction is the mission and challenge in healthcare foodservice. At Lawrence & Memorial Hospital in New London Connecticut, Steven Stern (Director of Food, Nutrition and Support Services) and his team recently met the challenge by implementing a room service program using the Dinex Smart•Therm In

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