Law, in Better Order A STORY OF OWNING CHANGEA STORY OF OWNING CHANGE © 2018 TEKsystems, Inc. ALL RIGHTS RESERVED. Surging productivity with high-performing end-user support Laser-focused attention and an innovative approach help our client, a global law firm established in the 1960s, deliver compelling solutions for clients at top speed. The results: superior service and enduring client loyalty. To minimize disruption, optimize uptime and nurture growth, the firm needed an internal service desk capability that could help them not simply maintain but accelerate their pace. THE PROPOSITION: Serve up next-level support The A-list law firm needed faster incident management and resolution rates, and to deliver a transformative user experience for its nearly 800 employees across

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