Objectives • Upgrade the client’s existing operating system to Windows 7 • Augment the client’s IT team at seven locations • Support users after installation Challenges • Perform the upgrade without creating any downtime for staff computers •  Sour c e,scr een,onboar danddepl o yqualified technicians able to work immediately • Manage a complicated two-month, multisite process Implementation Highlights • Achieved 100 percent techni

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