Established in 1961, COTAS is the largest telecommunications services provider in Bo- livia. With headquarters in Santa Cruz de la Sierra, the company started as a dedicated provider of basic local and long-distance telephony. Today, the company has grown to satellite television, wireless telephony, long distance and public telephony. Challenge COTAS was founded with a vision of providing the best telephony, internet and television service in the Bolivian market. In order to deliver its growing base of subscribers with an outstanding customer experience, COTAS realized it needed to upgrade and refresh its current system hardware to support increased customer demand with headroom for the future. “Our customers are always demanding the latest content—movies, videos, podcasts—as well as

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