Brighter Super transformed and futureproofed its expanding contact center operations by implementing NICE CXone. The cloud-based solution enabled seamless scaling and enhanced both customer and agent experiences. NICE CXone empowered Brighter Super to efficiently meet evolving customer service demands and operational needs, supporting its growth following a major merger. This modernization improved service reliability, member engagement, and operational agility for the Queensland-based superannuation fund with over 50 years of trusted service.

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