Lancaster, Pennsylvania Modernizing Parking Operations and Providing Better Service Background Lancaster, Pennsylvania is one of the oldest inland towns in the United States. It has a population of about 60,000 people. The parking operation in the city consists of 1200 on-street spaces. About 300 of the spaces are covered by multi-space kiosks while the other 900 utilize with single-space meters. The authority also owns or manages seven garages with an additional 5500 spaces. In 2015, Larry Cohen, Executive Director of the Lancaster Parking Authority, was looking to modernize the parking operation in the city. “Our priority in Lancaster is to provide good customer service. We wanted people to have an alternative to carrying around a pocket full of quarters to pay for parking.” At t

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