Results The lab management cleared all internal security audits and reduced organization risk. One of unintended benefits of re-engineering - the application’s human computer interaction index improved ten-fold: ? A built-in concurrency for multiple users to work simultaneously was developed, reducing the average wait time by over five hours ? New multi-lab support functions enabled technicians to access lab reports from other labs ? Highly secure application with role based security with alerting mechanisms in case of access intrusion Lab Reporting System Business challenge The main application, Lab Reporting System (LRS), for managing lab tests was unable to keep up with increasing numbers of users and security requirements: ? The process required related tests to

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