Results The solution provided a robust and secure platform for all subsequent applications implemented and was critical to the success of the systems transformation program: ? Reduced turnaround time for provisioning and de-provisioning primary accounts from two weeks to one day ? Accurate and timely provisioning and de-provisioning of appropriate application access strengthened security ? Better interaction experience ? Reduced service desk calls ? Reduced time spent with auditors gathering application access level information ? Users could easily change job titles or locations Identity and Access Management Business challenge The client’s technological infrastructure was suffering from flaws negatively impacting its performance: ? The system was plagued by faile

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