Case Study
La Poste—A Customer Services Success Study
1 CASE STUDY La Poste is one of the largest companies in France, responsible for all postal operations as well as being a major consumer bank. Operating out of 17,000 distinct sites with over 300,000 employees, one-third directly involved in mail delivery, La Poste has enormous IT and networking requirements. La Poste has created several internal departments responsible for different aspects of its complex IT and networking environment. Resp