COMPANIE The hospital Krankenhaus der Augustinerinnen which is based in Cologne, Germany, sees on average over 13 thousand in patients and over 28 thousand outpatients on a yearly basis. The hospital has 750 employees who take care of the well being of all patients at its 300 bed facili- ty. Along with being a regional hospital, the Krankenhaus der Augustinerinnen is part of the University of Cologne. CHALLENGE The Krankenhaus der Augustinerinnen wanted to know the levels of satisfaction for all of its staff and doctors. Importance was placed on a paper form questionnaire. At the same time the hospital wanted to record employee results through digital forms. Both of these management tools were to be utilized in the measurement of the quality levels for staff. It was also a firs

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