COMPANY Bosch Car Service HELP in Dresden-Klotzsche offers a wide range of automobile services. Their range of services includes not only car repair and maintenance, but also services, sale and rental of car trailers, sale and fitting of car equipment, installation and conversion of disabled-friendly cars, as well as GPS, and load safety. Using Feedbackstr, the Bosch team is able to continuously measure the quality of their services, not only the quality of their repairs but also their reliability, and processes. CHALLENGE Bosch required a way to measure customer satisfaction right af- ter service. The two pressing topics in the survey were to be how customers would rate the mechanics and the car inspection. The customers were to be informed of the Feedbackstr survey and motiva

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