• hardware inventory • software inventory • IT asset management • user management • application metering • software asset management • licence management • sam software catalogue • documentation • helpdesk Modules in use: The IT department at Krankenhaus Agatharied is divided into three sections - IT service and support, clinical applications and system administration. Andreas Meier reports on his department and the IT infrastructure: “We operate two data centres in the hospital and they are almost exclusively virtual. Our server infrastructure currently comprises 210 virtual machines and two to three native servers. This should also become virtual. We also manage 540 IT workstations, of which 90% are thin clients and 10% are special applications. These are mostly clinical applic

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