Case Study
Knowledge Impact Performance
KNOWLEDGE Significant improvements in customer satisfaction with 99% reimbursement processing rate within goal, 99.9% system uptime, and first-pass trouble-ticket resolution jumping from 55% to 93% in program’s first six months IMPACT T uition Assistance Program Outsourcing T uition Program Management Services • Application Management We build your business rules into our system to ensure that each tuition application complies with your progra