Case Study
Knight Insurance Group
Customer Profile For 150 years, Knight Insurance Group has provided home, auto and business insurance to individuals and companies across the Midwest. The roots of the company extend back to 1859 when the Shawen, Stieg & Whitaker Agency incorporated in Toledo, Ohio. In those days, the company primarily sold fire insurance. Fast forward a century later and more than twenty acquisitions to the Knight Insurance Group of today – an insurance group that continues to deliver superior customer service by providing quality insurance products and financial services to individuals and businesses of all sizes. Knight Insurance Group operates in six mid-west locations: Cincinnati, Cleveland, Toledo and Findlay, Ohio, Chicago, Illinois and Indianapolis, Indiana. Through the years, Knigh