Customer Profile Grange Insurance, based in Columbus, Ohio, provides insurance products to policyholders across 13 states along the U.S. eastern seaboard. Grange Insurance is rated “A” in excellence by A.M. Best, holds $2 billion in assets and garners $1.3 billion in annual revenue. Streamlining Agent Onboarding Grange Insurance’s independent, partner insurance agents provide auto, business, home and life policies to individuals and businesses of all sizes. When onboarding new partner agencies across the country, Grange had to collect the required licensing documents via paper, requiring both sides to snail mail and fax papers to and from the home office. This required manual follow-ups for incomplete documents, prolonging the onboarding process to a period of one month fro

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