Customer Profile Bright House Networks is the sixth largest owner and operator of cable systems in the U.S., serving approximately 2.5 million customers with its video, high-speed data, home security and automation and voice services. Bright House is the first cable operator to receive the Cisco Master Service Provider Certification, which allows enterprise organizations to accelerate time to market and time to revenue through managed services in the cloud. Bright House also owns and operates local new and sports channels in the Florida market. Situation During Bright House’s sales cycle, customers are required to review and sign service agreements, which are then returned to the sales team to finalize. The cable operator initially sought out an electronic signature solution

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