Kiwi.com Case Study: The problem Online travel agency Kiwi.com prides itself on its customer experience. The company uses a sophisticated algorithm to make it easy for travelers to find the best and cheapest flights for their needs. Kiwi.com empowers consumers by letting them combine flights from airlines that do not normally collaborate onto a single itinerary, making buying flight tickets easier than ever before. This emphasis on frictionless service was a priority for Kiwi.com, but fraud prevention presented a problem. It wasn’t possible for a company in the high-risk travel industry to ignore the fraud threat, but Kiwi.com was concerned about the impact that traditional fraud prevention methods had on their customers. Kiwi.com was already using a third party solution that p

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