King Salman Military Hospital faced long outpatient pharmacy wait times and parking issues amid rapid growth. Unable to hire more staff, the hospital implemented Capsa Healthcare’s RoboPharma automation and introduced the world’s first drive-through RoboWall for 24/7 prescription pickup. This innovative kiosk drastically reduced patient wait times, cut delivery costs by 20M SAR ($5.3M), eased congestion, and improved efficiency. Patient satisfaction soared, and 25% of daily prescriptions are now handled externally. A second RoboWall was added off-campus to meet rising demand, setting a new benchmark in pharmacy automation across Saudi Arabia.

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