Overview Khan Banks serves over 2.3 million customers in Mongolia. It is one of the largest retail banks in the country, providing services to an estimated 70% of Mongolian households. The bank offers a comprehensive range of retail banking ser- vices including bank accounts, mortgages, and innovative e-banking services. It also works with small and medium-sized businesses, as well as corporate and institutional clients. Challenge Khan Bank has 4,500 employees, of which 3,000 use its production systems on a daily ba- sis. This includes a core banking system, a card transaction processing system, and internal ap- plications. In addition to this, customer channels such as Internet banking, mobile banking, and ATMs need to be available 24/7 to provide a consistent customer servic

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