Kenya’s third-largest bank faced challenges with manual, paper-based processes that increased costs and inefficiencies. Partnering with Newgen, they implemented Intelligent Process Automation (BPM) and Contextual Content Services (ECM) platforms to automate various processes, including loan automation and account opening. This solution centralized document management, improved workflow efficiency, enhanced data security, and facilitated better decision-making. As a result, the bank significantly reduced loan approval times, improved customer satisfaction, and minimized operational costs. The transformation led to streamlined operations and enhanced productivity across the organization.

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