Fidelity Bank Ghana Enhances Customer Experience by Digitizing its Account Opening Process with Newgen Reduced TAT for account opening from an average of 4 days to 15 mins and improved first-time-right processing by 70% About the Client Fidelity Bank Ghana Limited, one of the leading banks in Ghana, offers a full range of financial products and services, including checking and savings accounts and debit cards, via various digital banking channels. The bank's successful journey to the top tier of the banking sector in Ghana has been largely driven by good governance, superior products, well-trained staff, and key investments in technology. As the largest privately-owned Ghanaian bank, Fidelity is focused on providing innovative and value-added products and services to its growing c

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