Overview Kent and Medway Health Informatics Service (KMHIS) provides IT services to NHS organ­ izations across Kent, including major acute trusts, commissioner and provider organiza­ tions, and GPs. Headquartered in Maidstone, the organization supports a user base in ex­ cess of 30,000 and employs over 250 people. Challenge Kent and Medway Health Informatics Service (KMHIS) faced the challenge of managing the diverse IT needs of its 30,000­ strong user base. “With no centralized desktop management solution, our desktop engineers had to travel to each site in turn to manually install new soft­ ware and application upgrades,” said Debbie Hawkes, Operations Director, KMHIS. “We recognized that by automating this process we could not only benefit from standardization, but co

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