Overview Surrey Community Health (SCH) is a UK National Health Service (NHS) organization providing healthcare services to more than one million people, including frontline healthcare in eight Surrey community hospitals; community nursing; community dentistry; health visiting; and specialist services such as physiotherapy, diabetes treatment and renal care. Challenge With manual paper-based processes for setting up and managing new users across multiple systems, SCH lacked a clear, accurate and timely view of its user population. Managers frequently neglected to inform the network management team about changes in person- nel status, forcing the team to expend time and effort running manual reports to iden- tify dormant users and remove their access rights. Manually dealing w

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